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EURN Generator is not starting
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The EURN Generator.exe (32 bit) is a necessary process that starts when the CAREWare business tier service is started. Users may experience errors adding client records if that process does not start.



If the process is not listed, try running the EURNGenerator.exe as administrator.


  1. Go to C:\Program Files\CAREWare Business Tier.
  2. Right click EURNGenerator.
  3. Click Properties.
  4. Verify there is no check box for Unblock in the bottom right corner below Advanced.
  5. Click Compatibility.
  6. Click Change settings for all users.
  7. Check Run this program as an administrator.
  8. Click Apply.
  9. Click OK.
  10. Restart the business tier service.

If the issue persists, change the value for LastEURNGeneratorID to -1.

  1. Go to C:\Program Files\CAREWare Business Tier.
  2. Right click CW Admin.
  3. Click Run as Administrator.
  4. Click Stop Server.
  5. Click Common Storage Settings.
  6. Click cmm_st_pk to set the list in alphabetical order.
  7. Scroll to LastEURNGeneratorID.
  8. Double click the field for cmm_st_number.
  9. Enter -1.
  10. Click any other box to save the value.
  11. Click Server Settings.
  12. Click Start Server.
  13. Verify EURNGenerator.exe (32 Bit) is listed in Processes in Task Manager.
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