Custom Service Categories

Jennifer Eggerton

Jul 28, 2026

712

Purpose	Create service categories for tracking non–Ryan White services.
Who should do this	CAREWare administrators with access to Central Administration and service/contract setup.
Use this guide when you need to	Add a custom service category and make it available when creating subservices in Subservice Manager.
Main warning	Use a name that is clearly distinct from HRSA-defined service categories. Custom service categories and their subservices are excluded from HRSA reports.

Quick path
Administrative Options > Service/Contract Setup > Custom Service Categories Manager > Add

Before you begin

Log into the Central Administration domain.
Confirm that you have permission to access Administrative Options and Service/Contract Setup.
Choose a category name that cannot be confused with an HRSA-defined service category.

Create a custom service category

Step 1. Log into the Central Administration domain.

Step 2. Click Administrative Options.

Step 3. Click Service/Contract Setup.

Step 4. Click Custom Service Category Manager.

Step 5. Click Add.

Custom Service Category Menu Options

Item	When to use it
View	View an existing custom service category.
Edit	Edit an existing custom service category.
Add	Add a new custom service category
Delete	Delete an existing custom service category.
Back	Return to the Service/Contract Setup Menu.
Print or Export	Print or export the list of custom service categories.
Column Visibility	Hide or show columns in the list of custom service categories.

Step 6. Enter the name of the custom service category.

Step 7. Click Save.

How to confirm it worked

The category appears in Custom Service Category Manager with Active set to Yes.
The category is available in the Service Category list when adding a subservice in Subservice Manager.
A subservice created under the category can be activated for a contract.

Related References

Document	Use it for
Contract Manager	Activate subservices for contracts and review contract setup.
Subservice Manager	Manage subservices for contracts.