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Purpose |
Review CAREWare user logins and summarized activity by date, provider, user, IP address, and hit count. This is a security feature to identify if bad actors are attempting to access the CAREWare system. |
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Who should do this |
CAREWare administrators, security staff, data managers, or designated support staff with access to Central Administration and Administrative Reports. |
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Use this report when |
You need a high-level review of who accessed CAREWare, where the activity occurred, and how many actions were recorded during a selected period. |
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Main warning |
The report summarizes activity. It does not identify each client or data change. Use the User Action Report when an action-level audit trail is required. |
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Video walkthrough |
Quick path
Central Administration > Reports > Administrative Reports > User Activity Report
Before you begin
• Sign in to Central Administration and confirm that your account can open Administrative Reports.
• Choose the date range and decide whether to limit the report to one provider or one user.
• Use Minimum Hit Count only when low-activity sessions should be excluded from the results.
• Decide whether the summary is sufficient or whether the detailed User Action Report is needed.
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Important Leaving Provider blank includes activity from all providers. Use a short, focused date range when reviewing a specific event or concern. |
Open User Activity Report
Step 1. Sign in to Central Administration.
Step 2. Click Reports.
Step 3. Click Administrative Reports.
Step 4. Click User Activity Report.
Set report filters
Step 5. Enter the From and Through dates, or click Set To Last 2 Weeks.
Step 6. Select a Provider, or leave the field blank to include all providers.
Step 7. Select a User, or leave the field blank to include all users.
Step 8. Enter a Minimum Hit Count only when low-activity records should be excluded.
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Tip Begin with a short date range and a known provider or user. Expand the scope only after confirming that the report returns the expected type of activity summary. |
Run or export the report
Step 9. Click Run Report to open the results in a new tab.
Step 10. Click CSV to export the same filtered results when a spreadsheet file is needed.
Review the results
Step 11. Review User, Provider, Span Start, IP Address, and HitCount.
Step 12. Enter a value in Search to narrow the displayed rows.
Step 13. Use Print or Export or Hide/Show Columns when needed for review or documentation.
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Warning HitCount is a summary count, not a complete list of changes. Use the User Action Report to identify detailed actions, affected records, and before-and-after values. |
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Important The CSV can contain user names, provider names, IP addresses, and activity information. Store and share the export according to your organization’s security and records-retention policies. |
User Activity Report controls
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Control |
What it does |
Guidance |
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Run Report |
Runs the report with the current filter settings. |
Use after confirming the date range and optional provider, user, and hit-count filters. |
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Set To Last 2 Weeks |
Sets a recent two-week date range. |
Use for a quick review, then adjust the dates when a different period is required. |
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CSV |
Exports the filtered report data to a CSV file. |
Use only when a file is needed for approved analysis or documentation. |
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Provider |
Limits results to one provider. |
Leave blank to include all providers available in Central Administration. |
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User |
Limits results to one CAREWare user. |
Leave blank to include all users. |
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Minimum Hit Count |
Excludes records below the entered activity count. |
Leave blank or use zero for a complete activity summary. |
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Search |
Filters the displayed result rows. |
Use a user name, provider name, date value, IP address, or hit count to narrow the current results. |
Result columns
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Column |
Description |
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User |
The CAREWare account associated with the activity. |
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Provider |
The provider domain where the activity occurred. |
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Span Start |
The date and time associated with the activity span. |
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IP Address |
The network address recorded for the session or activity. |
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HitCount |
The summarized number of actions recorded for the row. |
Related CAREWare guides and resources
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Resource |
How it helps |
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Official reference for the filters, results, and field descriptions in this guide. |
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Use for a detailed audit trail of actions, affected records, and change details. |
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Review report-field restrictions and permissions when custom reports may display sensitive information. |
